Current response time within 3 days at the latest · Service team at the Würenlingen headquarters
We’ll take care of it. Promise.
A pergola that doesn’t do what it’s supposed to is frustrating. That’s why we’ve made reporting damage as easy as possible — but please use only the form below, otherwise we can’t process your case.
Response within ≤ 3 days
On weekdays, our service team will get back to you within 3 business days at the latest—usually much faster.
Spare parts in stock
Our own spare parts warehouse at the Würenlingen headquarters — standard parts often ship the same working day.
Free processing
Diagnosis and damage handling cost nothing — even if the warranty has already expired.
First, take a quick look at the videos — maybe that will help.
Many common issues can be resolved on your own in 2 minutes. Our support videos show the solutions — organized by model.
Before you fill out the form
Let’s first invest 2 minutes. For common issues like blocked louvers or resetting the remote control, you’ll find a step-by-step guide here. If the video solves your issue, great. If not: continue to the form.
Tell us what’s going on.
Order number, email, description, and photo are required. Everything else helps us be faster, but is optional.
You won’t be left in the dark.
At every step, you’ll receive an email with a status update. You’ll always know where your case stands.
ImmediatelyMin 0
Confirmation email with information.
Within 3 business daysDay 1–3
Personal email reply from the service team with an initial diagnosis and next steps.
Solution approach definedDay 3–4
Spare part from our headquarters in Würenlingen, a service appointment at your place, or instructions for self-installation — depending on the case.
ImplementationDay 4–14
Spare parts shipping via Swiss Post (standard 1–3 business days in Switzerland), on-site service team within 5–10 business days after scheduling an appointment.
Final check+ 7 days
We’re checking back in—everything all right? If not, it starts over again, without you having to lift a finger.
Before you get in touch
Frequently asked — and the answers.
How quickly can I get my pergola in the UAE?
Delivery times depend on the model and configuration — we confirm your exact delivery date during the free consultation before you order. Custom sizes and special finishes typically take 12–14 weeks.
What warranty do I get?
10-year warranty on the aluminium structure, 5 years on moving parts (louvres, screens) and 2 years on motors & electronics. In a warranty case, covered parts are replaced free of charge — simply contact our service team via WhatsApp or email.
Is professional installation included?
Every pergola quote for the UAE includes professional installation — you do not need to assemble anything yourself. Prefer to self-install? Most models can be assembled by two people in 5–8 hours with our step-by-step videos and WhatsApp support.
Which custom sizes are possible?
We manufacture custom sizes from 2×2 m up to 4×8 m in 25 cm increments. Standard RAL colours at no extra charge from quantity 1; special finishes (anodised, wood look) on request.
Does the smart-home integration work reliably?
Yes — tested with Apple HomeKit, Google Home and Alexa, Matter-ready from model year 2025. The app is our own development, runs on iOS and Android and also works without internet in your local Wi-Fi.
What does the pergola really cost — final price?
All prices are shown in AED and include 5% UAE VAT. Delivery and installation for your location are confirmed transparently in your quote — no hidden costs.
What if I am not satisfied?
You can cancel your order free of charge within 24 hours. Defective products are always repaired or replaced free of charge under our warranty and UAE consumer law. Custom-made pergolas are excluded from change-of-mind returns — that is why we offer a free video consultation before you order.
How can I reach you — and how fast?
The fastest way is WhatsApp: +41 77 281 64 06 (same number for calls). E-mail: info@skypergola.ae — we reply within 4 business hours. In a warranty case we respond within 24 hours.